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Support Levels

View Support Options PDF

Level

Service Provided

24/7 Phone Support

Business Hour Email Support
Major & Minor release upgrades (bug fixes and patches)

Development support

Business Hour Phone & Email Support

All minor release upgrades (bug fixes and patches)

No Development support

Business hour Email Support

All minor release upgrades (bug fixes and patches)

No Development support

Symlabs is now part of Quest Software. A leader in simplifying and reducing the cost of IT management, Quest’s innovative solutions make solving the toughest IT management problems easier, enabling more than 100,000 customers worldwide to save time and money across physical, virtual and cloud environments. The addition of Symlabs virtual directory and federation technology will enhance the overall architecture of the Quest® One Identity Solution and Quest migration products. Learn more at www.quest.com/symlabs.