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Support Levels

View Support Options PDF

Level

Service Provided

24/7 phone and email Support

All upgrades (major and minor releases while contract is in place)

Development support

24/7 phone and email Support

All minor release upgrades (bug fixes and patches)

Development support

24/7 email Support

All minor release upgrades (bug fixes and patches)

No Development support

Business hour Support

All minor release upgrades (bug fixes and patches)

No Development support

About Symlabs
 
Symlabs is the performance leader for virtual directory and identity management solutions.   Benchmarks show Symlabs Virtual Directory Server, LDAP Proxy and Federated Identity Suite are the fastest and most powerful products in the industry for managing and unifying identity data.   Global giants like Sony, IBM, Vodafone, Nokia and United Nations already depend on Symlabs to add flexibility, security, and reliability to their infrastructure.  Symlabs also offers annual support, training and professional services to our clients to help them develop, integrate, and maintain solutions.