Non-Contract Support

All customers not contracting support and maintenance from Symlabs are directed to receive billable support. In addition there is access to online resources (these resources plus premium services are also available to customers with one of the above support and maintenance contracts). There are two choices for accessing Symlabs' support services:

Via Website, technical staff will answer all e-mails within 48 hours. The customer may be contacted during this period for further clarification of the situation or questions if needed. Resources available:
1. Online Documents
2. FAQs
3. support@symlabs.com
4. Customer access section via login
  1. Release notes
  2. Bug tracking
  3. Manuals, guides
  4. Downloads for fixes
Via Phone (Support via access number in Europe or North America)

Symlabs is now part of Quest Software. A leader in simplifying and reducing the cost of IT management, Quest’s innovative solutions make solving the toughest IT management problems easier, enabling more than 100,000 customers worldwide to save time and money across physical, virtual and cloud environments. The addition of Symlabs virtual directory and federation technology will enhance the overall architecture of the Quest® One Identity Solution and Quest migration products. Learn more at www.quest.com/symlabs.