U.S. +1 (312) 214 3570  |  E.U +34 (91) 320-5524
Contact Us

Non-Contract Support

View Support Options PDF

All customers not contracting support and maintenance from Symlabs are directed to receive billable support. In addition there is access to online resources (these resources plus premium services are also available to customers with one of the above support and maintenance contracts). There are two choices for accessing Symlabs' support services:

  1. Via Website, technical staff will answer all e-mails within 48 hours. The customer may be contacted during this period for further clarification of the situation or questions if needed. Resources available:

    1. Online Documents
    2. FAQs
    3. support@symlabs.com
    4. Customer access section via login
      1. Release notes
      2. Bug tracking
      3. Manuals, guides
      4. Downloads for fixes

  2. Via Phone (Support via access number in Europe or North America)

 


About Symlabs
 
Symlabs is the performance leader for virtual directory and identity management solutions.   Benchmarks show Symlabs Virtual Directory Server, LDAP Proxy and Federated Identity Suite are the fastest and most powerful products in the industry for managing and unifying identity data.   Global giants like Sony, IBM, Vodafone, Nokia and United Nations already depend on Symlabs to add flexibility, security, and reliability to their infrastructure.  Symlabs also offers annual support, training and professional services to our clients to help them develop, integrate, and maintain solutions.