Priority Ratings
These Priority levels are assigned by the second line of support based on the description of the incident and the initial rating set by the customer:
P0 (Emergency Priority): A product-dependant service is down and it is affecting other systems and services
P1 (Alert Priority): A product-dependant service is not working according to specifications and it is affecting other systems and services
P2 (Critical Priority): A product-dependant service is down without further affecting other systems and services
P3 (Error Priority): A product dependant service is not working according to specifications without further affecting other systems and services