Priority Ratings

These Priority levels are assigned by the second line of support based on the description of the incident and the initial rating set by the customer:

P0 (Emergency Priority): A product-dependant service is down and it is affecting other systems and services

P1 (Alert Priority): A product-dependant service is not working according to specifications and it is affecting other systems and services

P2 (Critical Priority): A product-dependant service is down without further affecting other systems and services

P3 (Error Priority): A product-dependant service is not working according to specifications without further affecting other systems and services

Symlabs is now part of Quest Software. A leader in simplifying and reducing the cost of IT management, Quest’s innovative solutions make solving the toughest IT management problems easier, enabling more than 100,000 customers worldwide to save time and money across physical, virtual and cloud environments. The addition of Symlabs virtual directory and federation technology will enhance the overall architecture of the Quest® One Identity Solution and Quest migration products. Learn more at www.quest.com/symlabs.