Priority Ratings

These Priority levels are assigned by the second line of support based on the description of the incident and the initial rating set by the customer:

P0 (Emergency Priority): A product-dependant service is down and it is affecting other systems and services

P1 (Alert Priority): A product-dependant service is not working according to specifications and it is affecting other systems and services

P2 (Critical Priority): A product-dependant service is down without further affecting other systems and services

P3 (Error Priority): A product dependant service is not working according to specifications without further affecting other systems and services

About Symlabs

Symlabs focuses on Identity Management. We offer "standards based" software components like the Symlabs Virtual Directory Server, Symlabs LDAP Proxy and the Symlabs Federated Identity Suite. We also offer software support, training and professional services.