U.S. +1 (312) 214 3570  |  E.U +34 (91) 320-5524
Contact Us

Priority Ratings

View Support Options PDF
These Priority levels are assigned by the second line of support based on the description of the incident and the initial rating set by the customer:
 
P0 (Emergency Priority): A product-dependant service is down and it is affecting other systems and services
 
P1 (Alert Priority): A product-dependant service is not working according to specifications and it is affecting other systems and services
 
P2 (Critical Priority): A product-dependant service is down without further affecting other systems and services
 
P3 (Error Priority): A product-dependant service is not working according to specifications without further affecting other systems and services
 
 

About Symlabs
 
Symlabs is the performance leader for virtual directory and identity management solutions.   Benchmarks show Symlabs Virtual Directory Server, LDAP Proxy and Federated Identity Suite are the fastest and most powerful products in the industry for managing and unifying identity data.   Global giants like Sony, IBM, Vodafone, Nokia and United Nations already depend on Symlabs to add flexibility, security, and reliability to their infrastructure.  Symlabs also offers annual support, training and professional services to our clients to help them develop, integrate, and maintain solutions.