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Response Times

View Support Options PDF
Based on the time that it would take the support analyst in charge to contact the customer to start investigating the incident, measured in hours:
 
Level
P0 - Emergency
P1-Alert
P2-Critical
P3-Error
Gold
1h
1h
4h
8h
Silver
4h
4h
8h
24h
Bronze
24h
24h
24h
48h
 
 
 
 
 
 

All incidents related to custom developed scripts for tailored solutions would initially be given a P3 priority.

 
 

About Symlabs
 
Symlabs is the performance leader for virtual directory and identity management solutions.   Benchmarks show Symlabs Virtual Directory Server, LDAP Proxy and Federated Identity Suite are the fastest and most powerful products in the industry for managing and unifying identity data.   Global giants like Sony, IBM, Vodafone, Nokia and United Nations already depend on Symlabs to add flexibility, security, and reliability to their infrastructure.  Symlabs also offers annual support, training and professional services to our clients to help them develop, integrate, and maintain solutions.